This Knowledge Base is your "help manual." Each page has standard elements, icons and navigation tools.
ALL customer support resources are listed below!
Live support [7:30 am - 5:30pm MST (GMT-7)]
Our support community is your "headquarters" to ask questions and get access to all of our support resources.
Reach our support staff by phone (price plan must include phone support). Note: If your company is under a premium support plan you have additional live support options
In your account click Support (upper right corner) and select Live chat.
Each week we present a live web demo that covers a specific topic in-depth. Attend "live" for the Q&A session, or watch on-demand videos.
Submit a support request
In your account click Support (upper right corner) and select My support tickets.
Send us an email at support at trackvia.com. Please include specifics in your email including your browser (IE8, IE9, Safari, etc.) and OS (XP, Lion, etc.).
Use this quick form to tell us how we did!
Self-help resources (incl. videos)
Our "official" product documentation is provided through a structured website.
On-demand access to our how-to videos, weekly demos and webinars. (Note: Corporate firewall-friendly!)
On-demand access to our how-to videos, weekly demos and webinars. (Note: May be blocked by some corporate firewalls.)
Follow us on twitter to get real-time updates. (Note: Should we experience any service problems we'll post updates on twitter. No twitter account required.)
"Like" our facebook fan page to see updates and news about the TrackVia team.
Prefer Google+ to facebook? No problem, we'll post updates here as well!