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Knowledge Base

Submitted by admin on Sat, 07/10/2010 - 21:05

This Knowledge Base is your "help manual."  Each page has standard elements, icons and navigation tools.

  • Use the SEARCH box in the upper right to quickly find any topic.
  • Use the navigation folders to the right to drill-down on any topic.

ALL customer support resources are listed below!

Live support [7:30 am - 5:30pm MST (GMT-7)] 

  • Support community

    • Our support community is your "headquarters" to ask questions and get access to all of our support resources.

  • Phone support 800.673.3302.

    • Reach our support staff by phone (price plan must include phone support). Note: If your company is under a premium support plan you have additional live support options

  • Live chat

    • In your account click Support (upper right corner) and select Live chat.

  • Weekly web demos

    • Each week we present a live web demo that covers a specific topic in-depth. Attend "live" for the Q&A session, or watch on-demand videos.

Submit a support request

  • Ticket tracker

    • In your account click Support (upper right corner) and select My support tickets.

  • Email

    • Send us an email at support at trackvia.com. Please include specifics in your email including your browser (IE8, IE9, Safari, etc.) and OS (XP, Lion, etc.).

  • Satisfaction survey

    • Use this quick form to tell us how we did!

Self-help resources (incl. videos)

  • Knowledge base

    • Our "official" product documentation is provided through a structured website.

  • Screencast video library

    • On-demand access to our how-to videos, weekly demos and webinars. (Note: Corporate firewall-friendly!)

  • Youtube channel

    • On-demand access to our how-to videos, weekly demos and webinars. (Note: May be blocked by some corporate firewalls.)

Keep updated

  • twitter

    • Follow us on twitter to get real-time updates. (Note: Should we experience any service problems we'll post updates on twitter. No twitter account required.)

  • facebook

    • "Like" our facebook fan page to see updates and news about the TrackVia team.

  • Google+

    • Prefer Google+ to facebook? No problem, we'll post updates here as well!