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TrackVia

Knowledge Base

This Knowledge Base is your "help manual."  Each page has standard elements, icons and navigation tools.

  • Use the SEARCH box in the upper right to quickly find any topic.
  • Use the navigation folders to the right to drill-down on any topic.

ALL customer support resources are listed below!

Live support [7:00 am - 6:00pm MST (GMT-7)] 

Reach our support staff by phone (price plan must include phone support). Note: If your company is under a premium support plan you have additional live support options

In your account click Support (upper right corner) and select Live chat.

  • Support community
  • Our support community is your "headquarters" to ask questions and get access to all of our support resources.

  • Phone support 800.673.3302
  • Reach our support staff by phone (price plan must include phone support).

  • Live chat
  • In your account click Support (upper right corner) and select Live chat. Available 8am-5pm MST M-F.

Submit a support request

  • Ticket tracker
  • In your account click Support (upper right corner) and select My support tickets.

  • Email support@trackvia.com
  • Send us an email at support at trackvia.com. Please include specifics in your email including your browser (IE8, IE9, Safari, etc.) and OS (XP, Lion, etc.).

  • Satisfaction survey
  • Use this quick form to tell us how we did!

Self-help resources (incl. videos)

On-demand access to our how-to videos, weekly demos and webinars. (Note: Corporate firewall-friendly!)

  • Frequently Asked Questions
  • Click the link above to access our FAQ page.

  • Screencast video library
  • On-demand access to our how-to videos, weekly demos and webinars. (Note: Corporate firewall-friendly!)

  • Youtube channel
  • On-demand access to our how-to videos, weekly demos and webinars. (Note: May be blocked by some corporate firewalls.)

Keep updated

Prefer Google+ to facebook? No problem, we'll post updates here as well!

Prefer Google+ to facebook? No problem, we'll post updates here as well!

  • twitter
  • Follow us on twitter to get real-time updates. (Note: Should we experience any service problems we'll post updates on twitter. No twitter account required.)

  • facebook
  • "Like" our facebook fan page to see updates and news about the TrackVia team.

  • Google+